We at Double R Realty are pleased to define our responsibilities to your Association.

 

Administrative Services:

Customer Data Base & Accounts Receivables:

Maintain a Customer Database containing a Customer Profile on each Resident. Provide Annual billing and late fee billing and other charges to Resident’s Accounts, and a posting of payments, creation and delivery of Deposits to the Association’s bank account. Reconcile the Bank Account monthly. Send out delinquent letters and prepare Liens for filing on Accounts in arrears. Create profiles for transmission to the Credit Collection Agencies as directed. Track and record Bankruptcies and Dismissals.

 

Vendors Data Base and Accounts Payables:

Accept Invoices from vendors and record expenses as indicated on the Invoices. Prepare checks for the Payment of Approved invoices. Maintain records of Vendors noted performance. Provide filing and mailing of Payments to Vendors.

 

General Bookkeeping Services:

Prepare and maintain as requested, a generally accepted set of Cash Basis and/or Accrual Basis Accounting Records. Provide Profit and Loss Statements, Balance Sheets and Cash Flow Statements. Provide the Board, as requested, with Residents Accounts Receivable listings and Aging reports, create as needed, Vendor’s Payable listings and Aging reports. Provide as needed, assistance to the Board during audits and year end reviews. Assist the accountants with Tax preparation and Corporate Reports.

 

Mailings and Periodicals:

As requested prepare informational mailings to the Residents to include but not limited to meeting notices and meeting minutes. This may require coordination and or creations, printing, folding, stuffing and preparation for postal delivery,

 

Attend Meetings:

Attend Annual Meetings and others as scheduled with the Membership and/or Board Members. Prepare Financials, Agendas, and Minutes as required.

 

Prepare HUD Documents:

Prepare HUD Documents as requested from time to time for Mortgage Companies and Title Companies.

 

Customer Service Accommodations:

Landscaping Issues:

Accept calls concerning landscaping issues, from Residents and log them into the Residents Profiles. Print copies of these issues and fax or e-mail them to the Landscapers. Have follow-ups for resolution. Recorded the resolutions in the Residents Profiles. Sometimes take Pictures to document Issues of a major concern. Field visits should be made weekly to the areas of most concern and random reviews of others.

 

Code Violation Concerns:

Accept calls concerning issues from Barking Dogs to Malicious Children to Parking Violations to Construction Concerns and just about anything else you can think of. Document these calls and discuss options of remedy. Make Field visits to verify violations or situations and send letters to the violators, and make field visits for follow-up.

 

Making your neighborhood a better place to live